Home/Delivery & Return Policy

1. Delivery and Reception

  • General rules

The products will be delivered to the address indicated on the order form by the Purchaser; the destination needs to be consistent with the geographical zone previously agreed.

By default invoices are transmitted to the email address indicated by the Client during the purchase.

For lack of respect for the procedures outlined, no claim by the Purchaser shall be accepted.

  • Processing time

An order confirmed before noon, on Monday, Wednesday and Friday (outside of public holidays) is generally processed and shipped in the following 48 to 72 hours within the limit of available product stock.  For other orders, the processing time and delivery is between 3 and 10 days.

All orders registered on a Friday after 12 pm to Sunday evening are generally processed the following Monday (except if public holiday).

  • Characteristics of the Colissimo system by La Poste

The postman will deliver the package to the address given by the Purchaser.  In case of absence of the latter, the Purchaser or the recipient of the ordered product will receive a delivery notification from the postman, which allows him/her to collect the ordered products at the nearest post office (or as indicated on the notification), during the following 15 days.

  • Delivery time

Delivery times, following the validation of your order, are as follows:

  • Prêt-à-Poster Lettre Suivie (500 gr. -1 kg) France only: delivery in 2-3 working days (indicative timeframe, does not include French Overseas Countries and Territories (OCT)).
  • Colissimo by La Poste: For France, 3-5 working days; For Europe and rest of the World, 5-7 working days.
  • Royal Mail: For UK. Four different options:

Second Class Post, 2-3 working days.

First Class Post, delivery next working day after posting.

Signed For* 2nd Class Post, delivery 2-3 working days after posting, tracked delivery

Signed For* 1st Class Post, delivery next working day after posting, tracked delivery

The Purchaser is required to check the state of the packaging of the shipment and its content at delivery in the presence of the transporter or postman.

Should the Purchaser have any doubt of any nature about the state or the content of the package, he/she is asked to:

– to apply the Colissimo procedure (in particular report owed damages, claims or reserves) and to refuse the parcel by immediately issuing an incident report to the employee (report 170) or at the nearest post office within 48 hours of reception.

– to report this incident to Connected Beauties in the 48 hours by writing to contact@elephas.fr and including the order number.

These delivery times are given on an indicative basis.

Possible delivery delays do not constitute a valid reason for compensation, stoppage or cancellation of the Purchaser’s orders.

In any event and in accordance with the dispositions of the Article L.121-20-3 of the French Consumer Code, the ordered products will be delivered within a maximum period of thirty days from the day following the day the Purchaser has placed the order, with the condition of full payment of the price.

If the package has not been delivered passed this 30-day period, the Purchaser has the possibility to cancel his/her order. The amounts paid by the Purchaser will be refunded without delay, excluding any indemnities.

In case of a delay in delivery relative to the date initially given, the Purchaser needs to contact Connected Beauties by letter or email in order for the Company to improve the quality of the service and allow it to proceed to an enquiry with the transporter.

 

2. Shipping fees

 # of soaps gr. France   Prêt-à-Poster Lettre Suivie  Outre-Mer       Colissimo  UK (Second Class post – Royal Mail)  UK First Class post- Royal Mail  UK Signed For*2nd Class by Royal Mail  UK Signed For*1st Class by Royal Mail  Europe      Colissimo  Eastern European countries (hors UE, Suisse et Russie), Norvège, Maghreb (Colissimo  Other destinations Colissimo
1 101  3,50  €  9,30  €  2,85£ 3,38£ 3,85£ 4,38£  9,20  €  9,70  €  9,70  €
2 202  3,50  €  9,30  €  2,85£  3,38£  3,85£  4,38£  12,30  €  16,40  €  24,00  €
3 303  3,50  €  9,30  €  2,85£  3,38£  3,85£  4,38£  12,30  €  16,40  €  24,00  €
4 404  3,50  €  9,30  €  2,85£  3,38£  3,85£  4,38£  12,30  €  16,40  €  24,00  €
5 505  4,90  €  14,10  €  2,85£  3,38£  3,85£  4,38£  15,05  €  19,60  €  26,70  €
6 606  4,90  €  14,10  €  2,85£  3,38£  3,85£  4,38£  15,05  €  19,60  €  26,70  €
7 707  9,50  €  14,10  €  2,85£  3,38£  3,85£  4,38£  15,05  €  19,60  €  26,70  €
8 808  9,50  €  14,10  €  2,85£  3,38£  3,85£  4,38£  15,05  €  19,60  €  26,70  €
9 909  9,50  €  14,10  €  2,85£  3,38£  3,85£  4,38£  15,05  €  19,60  €  26,70  €
10 1010  10,50  €  19,20  €  2,85£  3,38£  3,85£  4,38£  16,80  €  21,40  €  36,70  €
11 1111  10,50  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
12 1212  10,50  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
13 1313  10,50  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
14 1414  10,50  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
15 1515  10,50  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
16 1616  10,50  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
17 1717  10,50  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
18 1818  10,50  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
19 1919  14,90  €  19,20  €  2,85£  5,45£  3,85£  6,45£  16,80  €  21,40  €  36,70  €
20 2020  14,90  €  28,90  €  2,85£  5,45£  3,85£  6,45£  21,50  €  27,50  €  53,70  €

3. Return Policy

The Purchaser has 14 days following the reception of his/her package to inform Connected Beauties of his/her wish to return it.

To be accepted by our services, the return must correspond to the following conditions:

  • The Purchaser must inform the Company of his/her intention to return the Product(s) in the 14 days after delivery by email: contact@elephas.fr.
  • The products must be intact and unopened, in their original packaging.
  • Kindly send us back the package by delivery against signature to the following address: Connected Beauties, 13 rue Ernest Cresson, 75014 PARIS.